Cancellation & refunds.

Studio bookings

What you pay at checkout

Studio bookings are held with a 50% deposit, taken at the time of booking. The remaining balance is settled at the studio when you arrive. Sales tax is calculated at checkout on the deposit, and on the balance when it is collected.

Bookings require at least 24 hours’ notice. Your dates are not held until the deposit has been paid.

Canceling

Cancel at least 48 hours before your booking starts and your deposit is refunded in full. Nothing further is owed.

Cancel inside 48 hours and the deposit is not refundable, because the room can rarely be re-let at that notice. You can still cancel to release the studio, and no balance becomes due.

Every confirmation email contains a private link to view or cancel that booking. The 48-hour window is applied automatically.

Equipment

Equipment booked as part of a studio hire is covered by the same terms as the booking it belongs to. It cannot be canceled separately while the booking stands.

Courses

What you pay at registration

Course fees are paid in full at registration, by card (including Apple Pay and Google Pay) or by Zelle. There is no deposit — a seat is a fixed price and places are limited.

Paying by Zelle

Your place is confirmed once we see your Zelle payment arrive, and we email you when it is. Seats are not held while we wait. If the course fills before your payment reaches us, we return it in full. If you cancel before we have confirmed it and you had already sent it, we return that too.

Canceling

Every course shows a date to cancel by, and that date is the day we decide whether the course has enough registrations to run. Cancel before it and you get a full refund.

After it we have told the instructor the course is going ahead, so the fee is no longer refundable. You are not stuck with a seat you cannot use, though: send someone in your place, or put the fee toward a later course. Tell us either way so we know who to expect.

If you register after that date has already passed, the course is confirmed and your seat is final — but you have 24 hours from registering to change your mind, up until the course starts.

Waitlists

Joining a waitlist is free and takes no payment. If a place opens we will email you an offer and hold the seat for a limited period. You are only charged if you accept and pay within that window; if you do not, the offer lapses and the seat goes to the next person waiting. You can leave a waitlist at any time.

If we cancel

If we cancel a booking or a course for any reason, you receive a full refund of everything you have paid, including any deposit and any balance already settled.

Refund timing

Refunds are returned to the original payment method. Depending on your bank, funds usually appear within five to ten business days of us issuing them.

Money paid by Zelle, cash or bank transfer cannot be sent back through a card network, so we return it the way it came and contact you to arrange it.

Rescheduling

We would always rather move a booking than lose it. If your dates change, get in touch before canceling and we will do what we can — rescheduling is handled case by case and is not automated.

Questions

Anything unclear, or something has gone wrong, please contact the studio or email hello@sevenfilmstudios.com.